- In rare cases the use may result in adverse loads that lead to the failure of the shock.
- This can lead to a crash and to moderately severe injuries such as dislocations, bruises or fractures. Your bike may also sustain frame damage following a shock failure.
- For your own safety please do not continue to use the bike with this coil shock.
All affected customers have already been informed by our customer service department.
- If you own a Capra Shred 2020/21 and you have not yet heard from us, please get in touch using the form and provide your current address as well as the serial number of your shock!
- The serial number of your “FOX DHX2 Performance Elite” (2021) shock has the form of “123456 – 1234 – T” and can be found on the rear of the shock body near the port of the silver piston rod (https://www.ridefox.com/img/service/register-2021-serialnumber.jpg).
- As soon as we receive this information from you we will send you a new “FOX DHX2 Performance Elite” shock including all accessories.
- You will also receive via e-mail a link to the video instructions for the replacement.
- You can check the arrival of your new shock via delivery tracking and you will be able to install it to replace the old shock following the video instructions.
- You’ll return the replaced shock to us in the reusable box with the help of the return label.
- If you turned to a bike shop for the replacement, please obtain a receipt for the work done in your name with date, price, and a brief service description – then send it to us via e-mail together with your bank details.
- We will reimburse your incurred expenses via bank transfer to your account up to the amount of 25 EUR / 20 GBP / 25 USD./ 35 AUD / 40 NZD
Either check out our Homepage or events via YT´s facebook account.
To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.
If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal. You can let us know your preferences directly while making the booking.
You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.
No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.
Yes. All participants have to register before they can rent a YT bike from the Rolling Circus. This allows us to take all necessary hygiene measures to ensure your safety as well as the safety of our crew.
No, the test bike(s) will be set up specifically for you by one of our specialists.
As many as you´d like! Just make sure to book the ones you want to test in advance.
Not really, but if you are underaged you´ll need to bring an adult to rent a bike for liability reasons.
Yes, after you return the bike(s) you´ll get some rad YT treats e.g. free shipping, free bike box and a cold beverage.
"In Stock": Assembled and ready to ship!
"Currently Not Available": Not available yet, but we’re working on it! We do not have an estimated availability date. Sign up to be notified as soon as we have stock.
"Sold Out":This model is completely sold out and will no longer be available for purchase.
Please note that stock levels change with each order, and so does the availability indicated on the site. The availability dates listed on the site only concern future orders. Existing orders are not affected by these availability date changes.
Unfortunately, we can only change shipping addresses with in the same county and state.
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
If you would like to cancel your order please email us at service-ca@yt-industries.com.
If you have already paid, you will receive a full refund of the original purchase amount. Please note that we are unable to refund any transaction- or service fees related to your payment method.
For orders under $120 CAD, the customer will need to pay for the return shipping. We are unable to accept unpaid return mail.
For orders over $120 CAD you will receive a prepaid return label from us. Please reach out to customer service to initiate any return.
To return an item, please contact us via service-ca@yt-industries.com or call us at 1-619-324-7488.
At the moment we do not offer frame kits.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
All our bikes are shipped in our specially designed YT BikeBox (dimensions: 52" x 32" x 12.5", est weight 16lbs).
Our bikes arrive 95% assembled, but are 100% set up for you. All you have to do is mount the handlebars and derailleurs, put the wheels and pedals on, set the suspension, and off you go! It's that easy!
If you should have any questions about the setting, please contact our customer service via the contact form.
As soon as the bike departs our Vancover facility, you will receive an email with tracking information.
YT Canada will only ship within the country.
Unfortunately, we do not have any onsite picks ups available.
Shipping of bikes within Germany takes between 3-5 work days. Small parts can usually be delivered a litte faster.
Bikes are shipped with DB Schenker, small parts with DHL.
Once you received your bike, you have to mount the handlebars, wheels, rear derailleur and pedals. Then your bike will be ready to ride, as everything has already been pre-assembled in our factory. You only need to adjust the saddle height to your leg length and the suspension to your weight and personal preference. For setup recommendations, please use our Suspension Setup Guide.
If you have any questions about the setup, please contact our Customer Care team on +49 (0) 9191 7363050 or via service@yt-industries.com.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
The YT Bike Box is always part of the order.
The following payment options are currently available:
- Payment in advance via bank transfer
- PayPal
- Credit card
- Unfortunately, YT Canada does not have any financing opportunities at this time.
Which credit cards do you accept?
Visa and MasterCard.
When will my credit card be charged?
Your credit card will be charged immediately with the full amount.
Are there any additional fees when using a credit card?
No, there is no surcharge.
In this case, the payment will be rejected automatically during the order.
Please contact your credit card institute to raise the limit and place a new order afterward. Alternatively, you can choose PayPal or prepayment as a payment method.
You can find our bank account details in the footer of the automatic order confirmation. For the transfer, you can choose one of the bank accounts indicated. Should you not have received a confirmation, please check your spam folder.
In order to ensure quick and precise service, we need the order number and your full name to be referenced in the bank transfer.
You can split the payment into two transfers. Please indicate your name and order number as a reference for each transfer.
Please transfer the total amount within 14 business days of the order being placed. We can then prepare your parcel as soon as possible for shipping. Unfortunately, the order will be automatically canceled if we don't receive the payment within this time.
Once we have received your payment, we will send you a confirmation via email.
No, this is unfortunately not possible for technical reasons.
Please check that you transferred the entire amount using the correct bank details. If yes, please get in touch as soon as possible with our customer care team.
- 1 banking day for online transfers within the EU (also valid for Iceland, Lichtenstein, and Norway)
- 2 banking days for transfers using a transfer form
- Transfers in a foreign currency can take up to 4 banking days
- Transfers from non-EU countries and in a foreign currency can take up to 14 banking days. Different banks also have different booking times, which can further extend the transfer time.
*A banking day is a worldwide working day on which credit institutions are open to the public and cashless payment transactions are processed. Saturdays and Sundays are generally not bank working days.
You are entitled to the statutory warranty for the first 24 months.
As of 2018, we grant an additional 3-year guarantee on our frames. This means you have an overall guarantee period of five years from the date of purchase on the frame.
You should always report defects or damage immediately in order to be able to make a warranty claim. (You can find detailed information in our General Terms and Conditions under point 8)".
Unfortunately, you will loose the warranty and guarantee if you modify the frame.
(You find more information in our General Terms and Conditions under point 8)
As a second-hand owner, you will need the original invoice to make any warranty claims.
If you buy a second-hand YT, you are still entitled to the remaining term of the legal 2-year warranty from the date of purchase.
However, our voluntary additional 3-year guarantee only applies to the original owner.
The legally regulated guarantee of two years applies to parts and suspension. Wear parts are excluded from this regulation. To maintain the warranty claims, please also adhere to the maintenance instructions of the component manufacturers.
If a defect should occur during this time, please contact our customer service immediately on +49 (0) 9191 7363050 or via the contact form.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
If you discover a defect in the delivered goods, please contact our customer service department at 1-619-324-7488.
If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".
Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.
Unfortunately, it is not possible to change the wheel size.
Leasing is a special form of rent. With company bike leasing, your employer is the lessee and pays the monthly installments. In return, you receive part of your wages / salary for 36 months as a benefit in the form of a bicycle. This reduces your taxable income. Since you can also use the bike privately, there is a monetary benefit that has to be taxed monthly (1% of the list price of the bike). This saves you up to 25% compared to a direct purchase. If your employer pays the costs for insurance and inspection of the bike, you can even save up to 50%.
In order to be able to lease a JobRad from YT, your employer must offer JobRad. Your HR department can tell you whether or not this is the case. If your employer has not yet joined JobRad, you can request an information package without obligation.
All YT bikes in the current range can be leased, except for bikes that are not in new condition, e.g. bikes from the YT Outlet. Due to the associated administrative costs, YT-JobRad requires a minimum value (per bike) of € 749 including VAT. Please note that the YT Bikebox and the shipping costs can be leased in addition to the bike.
When you conclude a YT-Jobrad agreement, you can add bike accessories and save even more. Accessories eligible for leasing are:
Pedals
In such cases, Jobrad conditions include a right-to-buy clause which allows you to acquire your bike if you so wish. You can learn more about this on the Jobrad FAQ page.
If you leave the company before the end of the 36-month contract period, there are various options. Further information can be found under JobRad Contract Changes.
A leasing contract through JobRad is a contract that is binding for both parties as soon as it has been signed. This means that you cannot cancel the order afterwards - on the other hand, you also do not have to make a down-payment.
In terms of guarantees, warranty and maintenance, it makes no difference whether you lease a YT bike via JobRad or buy it directly. Regarding maintenance, we're happy to be at your service here. We have our own workshop located in our headquarters where warranty and maintenance work is carried out professionally.