Check out the Rolling Circus page on our website and follow YT on social media: The YT Rolling Circus
To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.
If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal. You can let us know your preferences directly while making the booking.
You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.
No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.
You do not have to register or reserve a bike. We will offer bike rentals on the day, but if you want to demo a particular model or size, we recommend reserving a bike beforehand.
Booking links will be available about two weeks before the event takes place. Depending on the event and location, we may offer reservations for the whole day or only the first couple of hours.
No, the test bike(s) will be set up specifically for you by one of our specialists.
As many as you´d like! Just make sure to book the ones you want to test in advance.
Not really, but if you are underaged you´ll need to bring an adult to rent a bike for liability reasons.
Yes, depending on the location, once you return the bike(s), you'll get some rad YT treats, e.g., free shipping, a free Bike Box, a goodie bag, or cold beverage.
- In rare cases the use may result in adverse loads that lead to the failure of the shock.
- This can lead to a crash and to moderately severe injuries such as dislocations, bruises or fractures. Your bike may also sustain frame damage following a shock failure.
- For your own safety please do not continue to use the bike with this coil shock.
All affected customers have already been informed by our customer service department.
- If you own a Capra Shred 2020/21 and you have not yet heard from us, please get in touch using the form and provide your current address as well as the serial number of your shock!
- The serial number of your “FOX DHX2 Performance Elite” (2021) shock has the form of “123456 – 1234 – T” and can be found on the rear of the shock body near the port of the silver piston rod (https://www.ridefox.com/img/service/register-2021-serialnumber.jpg).
- As soon as we receive this information from you we will send you a new “FOX DHX2 Performance Elite” shock including all accessories.
- You will also receive via e-mail a link to the video instructions for the replacement.
- You can check the arrival of your new shock via delivery tracking and you will be able to install it to replace the old shock following the video instructions.
- You’ll return the replaced shock to us in the reusable box with the help of the return label.
- If you turned to a bike shop for the replacement, please obtain a receipt for the work done in your name with date, price, and a brief service description – then send it to us via e-mail together with your bank details.
- We will reimburse your incurred expenses via bank transfer to your account up to the amount of 25 EUR / 20 GBP / 25 USD./ 35 AUD / 40 NZD
Unfortunately, we can only change shipping addresses with in the same county and state.
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
If you would like to cancel your order please email us at service-ca@yt-industries.com.
If you have already paid, you will receive a full refund of the original purchase amount. Please note that we are unable to refund any transaction- or service fees related to your payment method.
For orders under $120 CAD, the customer will need to pay for the return shipping. We are unable to accept unpaid return mail.
For orders over $120 CAD you will receive a prepaid return label from us. Please reach out to customer service to initiate any return.
To return an item, please contact us via service-ca@yt-industries.com or call us at 1-619-324-7488.
At the moment we do not offer frame kits.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.
As soon as the bike departs our Vancover facility, you will receive an email with tracking information.
YT Canada will only ship within the country.
Unfortunately, we do not have any onsite picks ups available.
Bikes are shipped with DB Schenker, small parts with DHL.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
The YT Bike Box is always part of the order.
The following payment options are currently available:
- Payment in advance via bank transfer
- PayPal
- Credit card
- Unfortunately, YT Canada does not have any financing opportunities at this time.
Which credit cards do you accept?
Visa and MasterCard.
When will my credit card be charged?
Your credit card will be charged immediately with the full amount.
Are there any additional fees when using a credit card?
No, there are no additional charges.
In this case, the payment will be rejected automatically during the order.
Please contact your credit card institute to raise the limit and place a new order afterward. Alternatively, you can choose PayPal or prepayment as a payment method.
Please check that you transferred the entire amount using the correct bank details. If yes, please get in touch as soon as possible with our customer care team.
You are entitled to the statutory warranty for the first 24 months.
As of 2018, we grant an additional 3-year guarantee on our frames. This means you have an overall guarantee period of five years from the date of purchase on the frame.
You should always report defects or damage immediately in order to be able to make a warranty claim. (You can find detailed information in our General Terms and Conditions under point 8).
Unfortunately, you will lose the warranty and guarantee if you modify the frame.
(You find more information in our General Terms and Conditions under point 8)
As a second-hand owner, you will need the original invoice to make any warranty claims.
If you buy a second-hand YT, you are still entitled to the remaining term of the legal 2-year warranty from the date of purchase.
However, our voluntary additional 3-year guarantee only applies to the original owner.
The legal 2-year warranty applies to add-on and suspension parts. In order to keep the warranty effective, please also adhere to the maintenance instructions of the component manufacturers.
Should a defect occur during this time, please contact our customer service immediately at +49 (0) 9191 7363050 or via the contact form.
Please note that the warranty does not cover wear parts.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
If you discover a defect in the delivered goods, please contact our customer service department at 1-619-324-7488.
If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".
Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.